FAQ
Frequently asked questios
When you first sign up you will be billed for your first box straight away, and then it will be sent out within 48 hours (Mon – Fri). You will then be billed on the same date each month, and your box sent out with the same 48 hour period after that (Mon – Fri).
You can expect to receive each box within 2-3 days of it being dispatched.
Yes you can. You are not tied into a contract. We believe you will stay because your dog will absolutely LOVE our natural dog treats and eco-friendly dog toys! Log in to your account,
Yes, totally. Just log in to your dashboard and click MANAGE under My Subscription, and then PAUSE. You can then choose whether to skip one or two months.
Yes, just get in touch via the livechat facility on our website or drop us an email at help@naturalpet.shop and we’ll make the change for you.
Log into your account and at the top of the page click on ACCOUNT. Then click on the EDIT button next to the words BILLING DETAILS.
Log into your account. Under My Subscriptions click on MANAGE. Then click the EDIT button next to the words SHIPPING ADDRESS.
All of our dog treats are made from 100% natural ingredients. The vast majority of our natural dog treats are single protein. They are natural, grain/wheat/gluten free and your dog will love them!
You will receive 5-7 packets of treats in each MegaBox or PuppyBox. For £10 extra you will have the option to double-up on tasty treats with our Supersized Treat Box.
Our Letterbox Treat Box will contain a small taster sample of the treats that will be in that month’s MegaBox (but won’t include the bigger/bulkier treats or any toys).
Our toys are eco-friendly - made from recycled, natural or sustainable materials.
All of our treats are packed in transparent EN13432 Certified fully compostable and biodegradable film bags - NO PLASTIC here! To minimise waste we also use bags that are just the right size to snuggly fit the tasty treats in comfortably. No massively oversized bags trying to trick you that you’re getting more treats than you actually are!
Absolutely! We are a family business and have a Staffordshire Bull Terrier (20kg) and a Yorkshire Terrier (5kg) - both dogs are fed all of the natural treats we put into our boxes- and they love them all! Our Yorkie’s favourite is the Trachea cuts- it just takes him a lot longer to eat one than our Staffie.
We also offer a PuppyBox treat box for those pet parents who want their puppy to eat smaller/softer treats.
As our treats all 100% natural they should be fine for most dogs. All of the ingredients are listed on each packet.
Yes, depending on how many treats and how often you give them. With our Supersized Treat Box we offer the option to double-up on treats for just £10 extra (compared to our MegaBox). Meaning plenty of tasty natural treats to go round with even the most demanding pooches!
You will receive 5-7 packets of treats in each MegaBox or PuppyBox. For £10 extra you will have the option to purchase our Supersized Treat Box with double the amount of tasty natural dog treats.
Our Letterbox Treat Box will contain a small taster sample of the treats that will be in that month’s MegaBox (but won’t include the bigger/bulkier treats or any toys).
If your dog doesn’t love our natural treats you can take advantage of our money-back guarantee. Just drop us a line and we will cancel your subscription and refund you in full.
Please get in touch with us via the livechat facility on our website or by dropping us an email with your name and address and we will investigate for you.